What differentiates Abraxas Electric from its competitors?
Network Lighting Solutions
Focus on Responsiveness and Reliability
Employees are asked to complete a “customer needs” worksheet before every job. This sheet is intended to help us identify the core needs of our customers AND to help our customers understand how Abraxas can be as effective as possible in meeting those needs. Communication, internal and external, is an aspect of our business that we are continuously making improvements. We want our customers to see clear, responsive communication as an area of excellence for Abraxas Electric
We welcome all job types and customers. If we are not capable, we will tell you, but our business has been built on a broad range of project types.
Can Abraxas Electric provide references?
A majority of our business is based on referrals or repeat customers. We would be happy to provide you with a few phone numbers based on your job type!
One of the latest and greatest compliments was from a New Mexico based realtor who sent us a card in the mail that read “Thanks for taking on the project at xxxxxxx. I know it turned into a larger job than anticipated and both my seller and I appreciate you honoring the original estimate. Thanks for being an awesome contractor!” This is what we strive for!
Does Abraxas Electric give back in any way?
10% of our net profits go to programs that help feed people. Currently, most of this money goes to Roadrunner Food Bank.
We also have an established, and highly competitive, internal “service” program. The big goal is to serve 1,000,000 people in a positive way over the next three years. The system to achieve this goal is based on a monthly competition between employees which nets a $100 bonus each month to the person that has served the most people in the name of Abraxas Electric.
What is Abraxas Electric’s focus in 2015?
Responsiveness and Reliability, Clear communication, Finish projects strong
Long-lasting, strategic partnerships with customers, employees and vendors.
What are Abraxas Electric’s core values?
Strong work ethic, resiliency, honesty, humility, professionalism, attention to detail, responsiveness and Reliability, organized, “110%” attitude, and an eagerness to learn something new every day.
What does the process of working with Abraxas Electric look like?
Upon receiving a request for proposal we will respond within 24 hours
A walk through with an estimator will be scheduled…
-typically within 48 hours for upgrades (residential and commercial)
-technicians will be dispatched immediately with authorization to negotiate a price for emergency work, it will normally cost about $75 per hour plus materials and taxes for most repairs
-for bid work according to prints we like to have a minimum of 4 days lead time before bid date
We will then send you an itemized bid on company letterhead with our insurance and any other necessary documentation. All of our bids are accompanied with a breakdown of how we came to the cost determination, as are any change orders.
Upon agreeing to terms and scope of work we will do everything in our power to complete the work within the schedule and budget agreed to. We understand that meeting deadlines is quantitatively and qualitatively of utmost importance! Above all things, our goal is make the experience with Abraxas Electric a trustworthy and reliable one.
Upon completion of the scope our technicians will typically ask for a completion letter to be signed. We don’t consider the job finished unless the customer is more than satisfied that the job is complete.
Typically, we will bill or ask for progress payments to be made on a net 30 basis. We will often offer a .5% discount for early payments made within 15 days of the billing date. You will be sent an invoice with a brief survey attached to let us know how we did and how we can improve in the future.
What are some of the strengths of Abraxas Electric?
Responsiveness and Reliability
Honest, presentable, hard-working, intelligent technicians
Understanding customer’s needs and working with them to find a reasonable solution
Lasting relationships with customers
Decent mixture of low voltage capable, line voltage capable, and control work capable technicians
Retail new builds/Tenant improvements
Residential service/ upgrades
Restaurant service/ new builds
Can Abraxas Electric offer financing?
Yes, this is typically used for residential projects over $1000. Our standard terms are 1.5% per month on outstanding balances. Terms can last up to 12 months.
Does Abraxas Electric accept credit cards?
Yes, there will be an additional fee of 2.5% to swipe the card and 3.5% to enter the card number manually.
Does Abraxas Electric offer a warranty or stand behind their craftsmanship?
We offer the standard 1 year warranty on craftsmanship. More importantly, we have been in business for 8 years with the same ownership. Most of our top tier technicians have been with the company for many years. Longevity and sustainability is the goal. Standing behind our service and being responsive to our customer’s satisfaction demands is where we have found success.
Can Abraxas Electric provide financials or a three year plan?
Absolutely! It is our intention to be as transparent as possible. Any of our employees or customers, at the discretion of management, are welcome to see how the business is doing in achieving our goals. Just be careful what you ask for. Management, in particular, would love to spend lots of time talking about our goals and projections for the future with you! How long do you have and are you buying lunch?
Where is Abraxas Electric eligible to work?
We are a New Mexico based company. The qualifying party for Abraxas Electric also holds a Washington State electrical administrators license and is working on getting qualified in Colorado. Through reciprocal relationships and strategic partnerships we are also able to work in the following states… Alaska, Arkansas, Idaho, Montana, Nebraska, Oklahoma, South Dakota, Texas, Utah, Wyoming, Arizona, Nevada, and Florida.
What licensure does Abraxas Electric hold?
EE98 (359945), ER-1 (359945), WA Admin (ad armstj*862dq), BICSI1, WestCom Nurse call,
Axis Camera, VoIP, POE, Fire Alarm, CPR/First Responder, OSHA 10 techs, OSHA 30
How much credit is available to Abraxas Electric?
$325,000 revolving institutional credit, Unlimited job account limits at major suppliers, bonding up to $250,000 standard and higher on a per job basis if needed
What clearances are Abraxas Electric and its employees able to get?
LANL, Intel, CDC, Kirtland Air Force Base, Canon Air Force Base, UNMH
How can we be of service to you!